Sign In to ArcGIS Online

2. Sign In to ArcGIS Online#

Access the World Bank’s ArcGIS Online (AGOL) organization using your WB credentials. This is your gateway to viewing, creating, and managing geospatial content.

2.1. Before You Begin#

Confirm you have:

  • An active World Bank email address (@worldbank.org)

  • Access to the World Bank network (on-site or VPN)

  • A supported web browser (Chrome, Firefox, or Edge recommended)

2.2. Sign In Steps#

  1. Open your browser and go to:

    https://geowb.maps.arcgis.com

  2. Click Sign In in the top-right corner of the page.

  3. Select the World Bank option when prompted for your organization or identity provider.

  4. Enter your World Bank credentials — the same email and password you use for other WB systems.

  5. Complete multi-factor authentication (MFA) if prompted.

  6. You’re in. The page will redirect to your AGOL home screen.

Note

The sign-in process uses Single Sign-On (SSO). If you’re already logged into other World Bank systems, you may be signed in automatically.

2.3. First-Time Login#

When you sign in for the first time:

What Happens

Details

Profile created

AGOL automatically creates your user profile based on your WB identity

Viewer license assigned

You receive a Viewer license by default

Organization access

You can browse content shared within the WB AGOL organization

What you can do with a Viewer license:

  • View maps, apps, and dashboards shared with you

  • Search the organization’s content catalog

  • Access public Hub sites

  • Download data (where permitted by the item owner)

What you cannot do with a Viewer license:

  • Create new content (maps, layers, apps)

  • Publish data to AGOL

  • Create or manage a Hub site

Important

To create and manage Hub content, you’ll need a Creator license. See Request a Creator License for how to request one.

2.4. Verify Your Account#

After signing in, confirm your account is set up correctly:

  1. Click your profile icon in the top-right corner.

  2. Select “My Profile” from the dropdown menu.

  3. Check your details:

    • Your name appears correctly

    • Your email is your @worldbank.org address

    • Your organization shows as the World Bank

  4. Check your license type:

    • Go to Settings (gear icon) from your profile menu

    • Look for “User Type” or “License” — it should show “Viewer” for new accounts

2.5. Troubleshooting#

Problem

Solution

Can’t reach the sign-in page

Connect to the WB VPN and try again

SSO doesn’t recognize my account

Verify you’re using your full @worldbank.org email

MFA issues

Use the same authentication method as other WB systems

Page loads but sign-in fails

Clear browser cache, or try a different browser

“User not found” error

Contact GeoLab at geolab@worldbank.org

2.6. Outcome#

After completing these steps, you have:

  • Signed in to the World Bank AGOL organization

  • Verified your profile and license type

  • Confirmed you can browse organization content

2.7. Next Steps#

If you need to create Hub content (not just view it), proceed to Request a Creator License to request a Creator license from GeoLab.

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