Request a Creator License

3. Request a Creator License#

To create and manage Hub content, you need a Creator license. By default, new AGOL users receive a Viewer license, which only allows browsing content. This chapter explains how to request an upgrade.

3.1. Understanding License Types#

License

What You Can Do

Who Needs It

Viewer

Browse maps, view dashboards, download data (if permitted)

Anyone who only consumes content

Creator

Create maps, publish data, build apps, manage groups, create Hub sites

Hub Stewards, Data Curators, content publishers

GIS Professional

Advanced spatial analysis, editing, ArcGIS Pro integration

GIS specialists with complex analysis needs

Important

For Hub management, Creator is the minimum required license. Request this if you plan to create content, manage groups, or administer a Hub site.

3.2. Before You Request#

Confirm you’ve completed the planning steps in Before You Start:

  • Purpose statement defined for your Hub

  • User types identified

  • Hub Steward assigned (this may be you)

  • Initial content plan outlined

3.3. How to Request a License#

  1. Send an email to GeoLab:

    geolab@worldbank.org

  2. Use a clear subject line:

    AGOL Creator License Request - [Your Country/Project Name]

  3. Include this information in your email:

    • Your full name and WB email address

    • Your current AGOL username (visible in your profile)

    • The license type you need (typically Creator)

    • A brief description of your intended use (1-2 sentences)

    • Whether you need additional permissions (group creation, Hub administration)

3.4. What to Expect#

Step

Typical Timeframe

Request received

Same day confirmation

Review

1-2 business days

License assigned

You’ll receive an email notification

3.5. Verify Your License Upgrade#

Once you receive confirmation:

  1. Sign in to https://geowb.maps.arcgis.com

  2. Click your profile icon and select Settings

  3. Check “User Type” — it should now show Creator

  4. Verify capabilities:

    • You can see a Create button in the top navigation

    • You can access Content > My Content to manage your items

    • You can create new groups from Groups > Create Group

3.6. Troubleshooting#

Issue

Solution

Can’t see Create button after upgrade

Sign out completely, clear browser cache, sign back in

Missing specific permissions

Email GeoLab specifying exactly what action is blocked

Error when creating groups

Confirm group creation permission was included in your request

3.7. Outcome#

After completing these steps, you have:

  • A Creator license (or higher) assigned to your account

  • Permissions to create groups and manage content

  • Hub administration rights (if requested)

  • Verified your new capabilities in AGOL

3.8. Next Steps#

With your Creator license active, proceed to Create Your Hub Site to set up your Hub site.

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